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HP OMEN Gaming Laptop 16-ap0020nb, AMD Ryzen AI 9, 40,6 cm (16 inch), 1920 x 1200 pixels, 32 Go, Windows 11 Home, Noir 16.0 inch GeForce RTX 5070

In stock

Central Stock: 20+


Delivery within 1-2 days

€1,739.00

More Information

SKU C0VF5EA#UUG
EAN 0199251955327
Brand HP
CPU AMD Ryzen AI 9
CPU Core Count 10
RAM 32GB
RAM Type DDR5
RAM Speed 5600 MHz
GPU Family NVIDIA
GPU Chipset NVIDIA GeForce RTX 5070
VRAM 8GB
Screen size 16.0 inch
Resolution 1920 x 1200
Refresh rate 144 Hz
LCD Type IPS
Touch Screen
Keyboard Layout AZERTY BE
Connectivity 3.5mm, Bluetooth, Ethernet, HDMI, USB 3.0 Type A, USB 3.1 Type A, USB 3.1 Type C
Operating System Windows 11 Home
Color Black
Builtin Speakers
Builtin Microphone
Wifi Version Wi-Fi 6E
  • Processeur AMD Ryzenâ„¢ AI 9 365 (jusqu’à 5,0 GHz de fréquence Boost maximale, 24 Mo de mémoire cache L3, 10 cÅ“urs, 20 threads)
  • Windows 11 Famille
  • Écran 2K de 40,6 cm (16 pouces)
  • Carte graphique NVIDIA GeForce RTXâ„¢ 5070 pour ordinateur portable GPU (8 Go de mémoire GDDR7 dédiée)
  • 32 Go de mémoire DDR5-5600 MT/s (2 x 16 Go), Disque SSD 1 To PCIe Gen4 NVMeâ„¢ M.2


HP OMEN Gaming Laptop 16-ap0020nb.

Type de produit: Ordinateur portable, Format: Boîte coquille.

Famille de processeur: AMD Ryzen AI 9, Modèle de processeur: 365.

Taille de l'écran: 40,6 cm (16"), Type HD: 2K, Résolution de l'écran: 1920 x 1200 pixels.

Mémoire interne: 32 Go, Type de mémoire interne: DDR5-SDRAM.

Modèle d'adaptateur graphique distinct: NVIDIA GeForce RTX 5070.

Système d'exploitation installé: Windows 11 Home.

Couleur du produit: Noir.

Poids: 2,44 kg




Une toute nouvelle perspective

Depuis la nouvelle version du menu Démarrer jusqu’aux nouvelles façons de vous connecter à vos contacts, actualités, jeux et contenus préférés, Windows 11 est le lieu idéal pour penser, s’exprimer et créer de manière naturelle.[4]



Processeurs AMD Ryzen™ AI Série 300 et cartes graphiques AMD Radeon™

Plongez dans l’univers des outils d’IA générative et des assistants numériques sur des ordinateurs IA avancés optimisés par les processeurs AMD Ryzen™ AI Série 300 (sur une sélection de modèles).[1]



Technologie AMD FreeSyncâ„¢

Constatez et ressentez la différence d’une expérience de jeu fluide et réactive. En synchronisant la fréquence d’actualisation avec votre processeur graphique, AMD FreeSync™ fait des décalages d’affichage, des retards de saisie d’entrée et des déchirures de l’histoire ancienne.[5]



Écran Full HD 144 Hz anti-reflets

Réduis la frustration des ralentissements et des images fantômes avec un écran qui associe une fréquence de rafraîchissement de 144 Hz et une résolution 1080p pour un gameplay fluide et précis.[2]



Panneau antireflets

Grâce à ce panneau antireflets, vous pouvez profiter du soleil tout en utilisant votre ordinateur. Utilisez votre ordinateur en extérieur grâce à l'écran antireflet.



Anti-scintillement

Grâce à la technologie de gradation CC, qui commande la luminosité en ajustant le courant continu plutôt qu’en actionnant le rétroéclairage, nous pouvons supprimer le scintillement de l’écran pour un affichage plus confortable.[6]



Format d’image 16:10

Grâce au format d’image 16:10, affichez davantage de contenu avec moins de défilement.



Couverture sRGB de 62,5 %

Profitez d’un écran avec une couverture sRGB à 62,5 % pour des couleurs nettes.



Intégrer des plastiques issus de déchets récupérés dans l’environnement

HP incorpore des quantités croissantes de matières premières recyclées, renouvelables et non vierges. Conçu dans un souci d’environnement, ce produit intègre un pourcentage de plastique issu de déchets récupérés dans l’environnement.[7]



Le clavier contient du plastique recyclé post-consommation

Nous apportons une conception plus réfléchie à nos claviers en utilisant du plastique recyclé post-consommation dans la conception.[8]



ENERGY STAR®

Ce produit répond aux critères selon lesquels les ordinateurs doivent fonctionner efficacement pour obtenir la certification ENERGY STAR.[9]



Facilité de connexion

Grâce à la technologie Wi-Fi 6E, bénéficiez d’une plus grande vitesse, de performances améliorées, d'une capacité accrue et de latences plus faibles que les itérations précédentes.[10]



FHD HP True Vision

Participez à des conversations vidéo d’une netteté éclatante avec la résolution Full HD, même par faible luminosité, chaque conversation deviendra une expérience unique qui vous permettra de communiquer dans de meilleures conditions.[11]



Port USB Type-A, vitesse de transfert de 5 Gbit/s

Connectez votre stockage externe grâce à ce port USB Type-A, offrant une vitesse de transfert de 5 Gbit/s.[12]



McAfee® LiveSafe™

Protégez votre système d’exploitation grâce à un abonnement gratuit de 30 jours à McAfee® LiveSafe™.[13]



Disque SSD 1 To PCIe® Gen4 NVMe™ M.2

Grâce au transfert des données à très haut débit, le SSD M.2 1 To PCIe Gen4 NVMe offre une vitesse fulgurante et un stockage efficace.[14]



Audio calibré par HyperX

Profite d’un son exceptionnel grâce à un audio soigneusement mixé et calibré par HyperX.



HP Audio Boost

Faites passer votre expérience audio au niveau supérieur avec la technologie intelligente d'amplification qui vous offre un son dynamique, clair et puissant.



Un refroidissement qui suit le rythme

Affronte la chaleur avec des ventilateurs haute efficacité qui réduisent le bruit et maintiennent ton PC portable au frais pendant que tu joues.



Passe instantanément à la vitesse supérieure

Tire le maximum de FPS possible avec OMEN AI et augmente ta puissance au-delà de ses limites de base avec le mode Unleashed.



Une nouvelle génération de performances

Obtiens les meilleures performances possible avec les derniers processeurs graphiques et AMD NVIDA® de nouvelle génération[1].



Une connexion stable, une visée encore plus stable

Ne manque jamais un appel ou une photo avec un écran à taux de rafraîchissement élevé[2] et une webcam FHD intégrée[3].





Des performances audacieuses qui ne s’épuisent pas
Le nouvel OMEN 16 bénéficie non seulement de la puissance des composants AMD[1] et NVIDIA de dernière génération, mais aussi des innovations thermiques adaptées pour éviter qu’ils ne s’épuisent. Combine cela à OMEN AI pour un nombre d’images FPS maximal en un clic et au mode Unleashed pour un coup de pouce supplémentaire en termes de performances, et tu obtiens notre PC portable le plus fiable et le plus puissant à ce jour.

La garantie limitée de 2 ans (2/2/0) couvre les pièces et la main-d’œuvre pendant 2 ans. Pas de réparation sur site. Les conditions générales varient selon le pays. Certaines restrictions et exclusions s’appliquent.


<sup>[1]</sup> La technologie multicœur est conçue pour améliorer les performances de certains logiciels. Les applications logicielles et les clients ne bénéficient pas nécessairement tous de cette technologie. Les performances et la fréquence d’horloge varient en fonction de la charge de travail applicative et de vos configurations matérielles et logicielles. La numérotation AMD ne constitue pas une mesure de la fréquence d’horloge.<br><sup>[2]</sup> Toutes les spécifications de performance sont les spécifications nominales fournies par les fabricants de composants HP ; les performances réelles peuvent être plus élevées ou plus faibles.<br><sup>[3]</sup> La résolution de la webcam correspond aux pixels actifs du capteur d’image. Le nombre réel de pixels de capture de l’image et le format dépendent de l’application sélectionnée.<br><sup>[4]</sup> Certaines éditions ou versions de Windows ne prennent pas en charge toutes les fonctionnalités. Pour profiter pleinement des fonctionnalités de Windows, les systèmes peuvent nécessiter une mise à niveau et/ou l’achat de matériel, pilotes et logiciels séparés, ou encore une mise à jour du BIOS. Windows est automatiquement mis à jour et activé. Internet haute vitesse et compte Microsoft requis. Des frais de FAI et des dépenses supplémentaires peuvent s’appliquer pour les mises à jour. Consultez le site http://www.windows.com.<br><sup>[5]</sup> FreeSync™ est disponible uniquement lorsqu’il est connecté à un port Display Port ou HDMI. FreeSync est une technologie AMD activée sur les écrans FHD ou QHD permettant d’éliminer les saccades et autres déchirures d’écran dans les jeux et vidéos en synchronisant la fréquence de rafraîchissement de l’écran avec la fréquence d’images de la carte graphique. Écran, carte graphique AMD Radeon™ et/ou les APU série-A d’AMD compatibles avec la norme DisplayPort™ Adaptive-Sync requise. AMD Catalyst™ 15.2 version bêta (ou ultérieure) requis. Le taux de rafraîchissement adaptatif varie en fonction de l’écran.<br><sup>[6]</sup> La fonction anti-scintillement permet d’atténuer le scintillement de l’écran grâce à l’intégration de rétroéclairages LED à gradation CC.<br><sup>[7]</sup> Le pourcentage de déchets plastiques abandonnés dans l’environnement contenu dans chaque composant varie en fonction du produit.<br><sup>[8]</sup> Les composants du clavier contiennent du plastique recyclé post-consommation. Le pourcentage de plastique recyclé post-consommation que contient chaque composant varie selon le produit.<br><sup>[9]</sup> Basé sur l’enregistrement EPEAT aux États-Unis conformément à la norme IEEE 1680.1-2018 EPEAT. Le statut EPEAT varie selon le pays. Pour plus d’informations, rendez-vous sur www.epeat.net.<br><sup>[10]</sup> Nécessite un point d’accès sans fil et une connexion Internet, vendus séparément. La disponibilité des points d’accès sans fil publics peut être limitée. Le Wi-Fi 6 est rétrocompatible avec les spécifications précédentes de 802.11. Le Wi-Fi 6 est conçu pour prendre en charge des débits de données de l’ordre du gigabit lors du transfert de fichiers entre deux appareils connectés au même routeur. Nécessite un routeur sans fil (vendu séparément) prenant en charge le canal 80 MHz et des canaux supérieurs. Le Wi-Fi 6 (802.11ax) n’est pas pris en charge au Bélarus, où les paramètres Wi-Fi seront adaptés aux exigences réglementaires locales (802.11ac).<br><sup>[11]</sup> Pour certaines fonctionnalités, certains logiciels ou applications tierces pourront être nécessaires.<br><sup>[12]</sup> Le débit réel peut varier.<br><sup>[13]</sup> Service Internet nécessaire et non inclus. Abonnement requis après 30 jours.<br><sup>[14]</sup> Pour les disques durs, 1 Go = 1 milliard d’octets. 1 To = 1 000 milliards d’octets. La capacité formatée réelle est inférieure. Jusqu’à 35 Go du disque système sont réservés au logiciel de récupération du système.<br>Clauses de non-responsabilité relatives aux descriptions techniques:<br>25 Go de stockage Dropbox gratuit pendant 12 mois à compter de la date d’enregistrement. Pour en savoir plus et connaître les conditions générales d'utilisation, notamment les politiques d'annulation, consultez le site de Dropbox à l'adresse https://www.dropbox.com/help/space/hp-promotion. Service Internet requis et non inclus.<br>Accès Internet requis, mais non inclus. McAfee est préinstallé sur votre PC et un compte est requis pour l’activation. Le renouvellement de l’abonnement est nécessaire à l’issue de la période d’essai. La fonction VPN n’est pas disponible en Inde, en Chine, en Syrie ou en Corée du Nord. McAfee n’est pas compatible avec Windows 11 en mode S. Vous devrez effectuer une désactivation permanente du mode S. Cette désactivation est gratuite, mais vous ne pourrez pas réactiver le mode S par la suite.<br>Recharge votre batterie à 50 % en moins de 30 minutes lorsque le système est hors tension à l’aide de la commande « arrêter », à l’aide de l’adaptateur HP fourni avec l’ordinateur portable ou de l’adaptateur d’alimentation recommandé indiqué dans les spécifications (voir http://store.hp.com). Une fois que le chargement a atteint 50 %, la vitesse de chargement revient à la vitesse normale. La durée de chargement peut varier de +/- 10 % en raison de la tolérance aux pannes du système. Disponible sur une sélection de produits HP.<br>La technologie multicœur est conçue pour améliorer les performances de certains logiciels. Les clients ou applications logicielles ne bénéficieront pas nécessairement tous de cette technologie. Les performances et la fréquence d’horloge varient en fonction de la charge de travail applicative ainsi que de vos configurations matérielles et logicielles. La numérotation AMD n’est pas une mesure de la fréquence d’horloge.<br>Les performances maximales de fréquence Boost varient selon le matériel, les logiciels et la configuration générale du système.<br>Le Wi-Fi 6E nécessite un routeur Wi-Fi 6E, vendu séparément, pour fonctionner dans la bande des 6 GHz. La disponibilité des points d’accès sans fil publics est limitée. Le Wi-Fi 6E est rétrocompatible avec les spécifications 802.11 antérieures. Il est disponible uniquement dans les pays où la fréquence 6 GHz est prise en charge.<br>Toutes les spécifications de performance sont les spécifications nominales fournies par les fabricants de composants HP ; les performances réelles peuvent être plus élevées ou plus faibles.<br>Pourcentage entre les zones d’affichage active et non active d’une part et la zone d’affichage active plus la bordure d’autre part. La mesure s’effectue avec le couvercle placé en position verticale sur le bureau.<br>Pour de meilleurs résultats avec HP Veille et Charge, utilisez un câble pour protocole de chargement USB standard ou un adaptateur de câble avec un appareil externe.<br>La capacité réelle en watts-heures (Wh) de la batterie variera selon la capacité de conception. La capacité de la batterie diminuera naturellement avec la durée de conservation, le temps, l’utilisation, l’environnement, la température, la configuration du système, les applications chargées, les fonctionnalités, les paramètres de gestion de l’alimentation et d’autres facteurs.<br>Doit être activé dans les 180 jours suivant l’activation de Windows.<br>Offre disponible dans le monde entier (à l’exception de la Chine et des pays sous embargo ou d’autres pays soumis à des restrictions en vertu de la loi ou de la réglementation en vigueur) pour les nouveaux abonnés et les abonnés actuels âgés de plus de 18 ans. Cliquez sur l’icône Adobe dans le menu de démarrage pour bénéficier d’un abonnement d’essai gratuit d’un mois pour certains logiciels Adobe. Le logiciel est lié à l’appareil et n’est pas transférable. Si vous souhaitez souscrire un abonnement avec renouvellement automatique, vous pouvez préciser votre mode de paiement lors de l’inscription. En ajoutant un mode de paiement, votre abonnement sera automatiquement renouvelé au tarif en vigueur à la date de renouvellement jusqu’à ce que vous l’annuliez. Si vous annulez avant la fin de l’essai gratuit d’un mois, cet abonnement ne vous sera pas facturé. Vous pouvez annuler votre abonnement à tout moment via votre page de compte Adobe ou en contactant l’assistance clientèle. Veuillez consulter les prix actuels pour les produits Adobe disponibles dans cette offre. Cette offre ne s’applique pas aux clients du secteur de l’éducation, aux fabricants d’équipement d’origine ou aux achats de licences en volume. Sous réserve de disponibilité dans le pays de résidence du bénéficiaire. Des conditions supplémentaires peuvent s’appliquer. L’OFFRE EST NULLE EN CAS D’INTERDICTION OU DE RESTRICTION LÉGALE.<br>D’après l’enregistrement U.S. EPEAT selon la norme IEEE 1680.1-2018 EPEAT. Le statut EPEAT varie selon le pays. Pour plus d’informations, rendez-vous sur www.epeat.net.<br>AMD FreeSync™ /FreeSync™ Premium/FreeSync™/FreeSync™ Replay Premium Pro est activé sur les écrans FHD ou de résolution supérieure, avec les exigences supplémentaires, telles qu’un taux de rafraîchissement d’au moins 120 Hz, une compensation de faible fréquence d’image et le HDR pour prendre en charge AMD FreeSync™ Premium/FreeSync™ Premium Pro/FreeSync™ Replay. Carte graphique AMD Radeon et/ou écrans avec les APU série A d’AMD avec DisplayPort/HDMI Adaptive-Sync requis. Pilote AMD 15.11 Crimson (ou version ultérieure) requis pour la prise en charge de la technologie FreeSync sur HDMI. La fréquence de rafraîchissement adaptative varie en fonction de l’écran. La technologie AMD FreeSync™/FreeSync™ Premium/FreeSync™/FreeSync™ Replay Premium Pro nécessite une carte graphique AMD Radeon et un écran certifié par AMD. Voir www.amd.com/freesync pour plus de détails. GD-127 © 2023 Advanced Micro Devices, Inc. (en anglais seulement) Tous droits réservés. AMD, le logo AMD, Radeon, FreeSync et toute combinaison des trois sont des marques commerciales de Advanced Micro Devices, Inc.<br>Le poids et les dimensions du système peuvent varier en fonction des différences de configuration et de fabrication.<br>Le pourcentage de plastique océanique contenu dans chaque composant varie en fonction du produit.<br>Les composants du clavier contiennent du plastique recyclé post-consommation. Le pourcentage de matières recyclées post-consommation contenues dans chaque composant varie en fonction du produit.<br>Pour des performances et une recharge de la batterie optimales lors des sessions de jeu et du rendu, utilise l’adaptateur d’alimentation fourni avec le PC. Tu peux utiliser la batterie externe ou l’adaptateur Type-C 100 W/20 V lors de l’exécution de tâches de chargement légères. Le chargement d’un appareil éteint est uniquement pris en charge sur les batteries externes ou les adaptateurs Type-C 20 V.<br>La fonction anti-scintillement permet d’éviter tout scintillement de l’écran grâce à l’intégration de rétroéclairages ou émissions LED à gradation CC. La dalle OLED prend en charge la gradation CC à un niveau de luminosité supérieur à 100 nits.<br>Le fonctionnement du Bluetooth 5.3 nécessite la prise en charge de Microsoft OS/Chrome OS. Jusqu’à ce que la prise en charge de Microsoft OS/Chrome OS soit disponible, le Bluetooth 5.3 fonctionnera comme le Bluetooth 5.2 ou inférieur.

Delivery

Welcome to the shipping information page.

Here u will find useful information about our shipping conditions

U can buy your products online at Axitech and let them be delivered swiftly ar your home or at work. Delivery times can vary depending on the selected delivery address, availability of the products and the date and time of the order. A tracking number is included in your confirmation email, allowing you to check the status of your shipment at any given time.

Stock

You can find the status of local and central stock on our product pages.

Local stock means stock that is physically present in our store.

Central stock means stock available from our suppliers.

For delivery times, this means that products from local stock can usually be delivered a little earlier.

Prices

Belgium

€ 4,95*
  • 1-2 Days

Netherlands, Luxembourg

€ 9,95
  • 2-3 Days

Germany, France

€ 14,95
  • 3-5 Days

European Union

€ 24,95
  • 3-5 Days

Rest of Europe

€ 34,95
  • 5-10 Days

Guidelines:
- Delivery to postboxes is not possible.
- Shipping services may be delayed during certain periods. Keep this in mind.
- Products that are large and/or heavy will not be delivered outside of Belgium

*Voor producten die te groot en/of zwaar zijn wordt een verzendkost van €130 aangerekend.

Deliveries outside of Europe

Deliveries outside of Europe are not offered by default.
If you're outside of Europe and would like to order a product, contact us.

Retours

For all your purchases (excluding software), a 14-day cooling-off period applies; you can return your product in the original packaging to our store or send it back during this period.
Be sure to mention your order number, describe the nature of the problem with your product, and add photos if relevant.

For more information click here


Click here to contact us.

Write Your Own Review
Only registered users can write reviews. Please Sign in or create an account

Order

Click here to see how to place an order.

You can always view your orders on your account page. Here you can also cancel them.
If you ordered without an account, you can best send us an email so that we can cancel it for you.


Once an order is placed, it can no longer be changed. If you want to place another order, first cancel your old order.

 

The quantities you see on a product are the stock from our suppliers.
If local stock is mentioned, it means we have it available in the store.
If a product is marked as out of stock, it means it is currently unavailable from both our suppliers and in our store.

Payments

We offer the following payment options:

Cash: Store
Bancontact / Maestro / Mister Cash: Store and webshop
MasterCard / VISA: Store and webshop
iDeal: Webshop
KBC: Webshop
Belfius: Webshop
ING: Webshop
Bank transfer: Webshop
PayPal: No
Ecocheques: Store (Refurbished products)
Installment plan: No

Has your payment via Bancontact failed? First check whether the money has been debited or not. Is this not the case? Then you can immediately place an order again.
Has the money been debited from your bank account but you have not received a confirmation email after an hour? Then send us an email and include your transaction number. This is always stated in the debit details. We will assist you as soon as possible.

You have placed an order and want to pay with a credit card, but you receive the message that your credit card has been declined. That is unfortunate. Rest assured, we do not charge money from a declined credit card and you will receive a notification that the order cannot be processed. You can simply place your order again with another payment method such as Bancontact.

More information

Email us!

Did you pay via iDEAL? Then we will transfer the payment back to your account. If you paid with your credit card and returned your entire order, we will refund the amount to your credit card. Did you only return part of your order? Then we will transfer the money to your specified account number. When your account number is not known, we kindly ask you to provide it to us. Have you been to our store and paid there? Then we ask for your account number so we can refund the amount. Refunds are made within 3 to 5 business days.

Have you not received a refund after 3 to 5 business days? The time it takes for your refund to appear back in your account varies from bank to bank. If you have not received a refund after 7 business days, it is best to contact our customer service.

Email us!

Your VAT number is checked with VIES (VAT Information Exchange System), and if it is valid and you qualify for VAT-free purchases, this is done automatically for you.

If this does not work, you can always contact our customer service as a professional customer with a valid VAT number to place your order. 
Be as complete as possible in the description of your order, preferably with URL links from our webshop, so that we can assist you as quickly as possible. An invoice is always created.

Email us!

Delivery & Pickup

You can find a detailed overview of our shipping locations and rates here.

You can track the status of your order on your account page.

Click on 'My orders', then select the correct order.

Then click on 'Order Shipments', next to 'Invoices'

Now you have an overview of all shipments of the order.

Each shipment has its own tracking link, you can find this just under the shipment number.

Of course, you can pick up your order at our store in Mechelen! Indicate this during your order, and we will notify you when your product is ready for pickup.

That's annoying, but don't worry. First, check the following points:

- Check the 'Track & Trace code', it may provide more insight into the delay of your package.
- Check the delivery address, was it entered correctly during the order?

- Check your mailbox, it may contain a message that you were not at home during the delivery. It is possible that the mailman or courier will offer your package again or has delivered it to the neighbors.
- If none of these provide clarity, please contact us.

Email us!

Warranty & Repairs

You can bring in your repair at any time without an appointment at our store!
When you bring your device to us, an inspection and quote are carried out within 2 working days*.

If you cannot come to us, you will have to send your device. This is best done in consultation with us after you send us an email describing the problem. You should assume that you will have to miss your device for 10 workdays*.
NOTE! We only accept repairs by shipment from Belgium. If you send your repair from abroad, your shipment will be refused and immediately returned.

Describe the nature of the problem with your device and add photos if relevant. We will respond to you within 24 hours during our opening hours.

Request a repair!

You can always inquire about the status of your repair by sending an email. We will respond as soon as possible.

 

U can always view the status of the repair using the QR code or the link that u can find on the claim ticket that u received when u brought in your device.

Email us!

We repair Windows, Linux, and Apple computers.

We also replace glass back covers for iPhones!

Klik hier voor meer informatie.

We do not offer replacement devices while your device is being repaired. We do offer rental services, prices and terms are determined according to the needs and specific wishes of the customer. Send a request for more information.

Email us!

We offer the following warranty periods and conditions:

New product: 2 year
Refurbished product: 1 or 2 year   Meer informatie
Repairs: 6 months

We never provide a warranty for software issues. Warranty is only provided for manufacturing defects, not user errors.

Click here to consult our sales terms and conditions.

Click here to consult our repair conditions.

Returns & Exchanges

For all your purchases (excluding software), a 14-day cooling-off period applies; you can return your product in the original packaging to our store or send it back during this period.

For more information, view our sales terms and conditions here.

Email us!

No.

 

Due to the nature of the products we offer, testing is equivalent to putting the device into service.

 

For more information, view our sales terms and conditions here.

Not satisfied with your products? Delivered defective?
We are sorry to hear that; we will ensure this is rectified as soon as possible.
You can immediately return your product in the original packaging to our store or send it back. We will then send you the same product as a replacement as soon as possible.
Be sure to mention your order number, describe the nature of the problem with your product, and add photos if relevant.

You can also request an RMA on your account page under the orders menu.

More information

Email us!

Address & Customer Service

Our store is located at Battelsesteenweg 275, 2800 Mechelen in Belgium. (directly opposite Carrefour)

Contact Form

The store is open on:

Monday to Saturday

from 10:00 to 18:00

Closed on holidays

Refurbished

Refurbished devices are thoroughly checked, cleaned, repaired, and updated. These are then offered for sale at a high discount. This is not only good for your budget but also for the environment, as there is less need for new electronic materials and older materials are reused.

In addition to big discounts, we also offer a 1-year warranty on all refurbished materials purchased from us!

 

Click here for more information.

Our refurbished products all have a rating, indicated with a star rating.

3 Stars: C grade
4 Stars: B grade
5 Stars: A grade

C grade means the device functions perfectly but has very visible cosmetic damage. These are usually offered at a larger discount.

B grade means the device functions perfectly but has a few minor cosmetic flaws. (small scratches, dents in the casing, etc.)

A grade means the device has been used, but it is not (or barely) noticeable. It's just like buying a new one, but cheaper!

 

Click here for more information.

Terms and Conditions

1.1 These general terms and conditions apply to all offers made by Axitech and to all agreements concluded (with Belgian buyers of Axitech products).


1.2 Unless expressly agreed otherwise, the applicability of other general terms and conditions is excluded.

2.1 All statements made by Axitech on the website or in catalogs are considered to be an invitation to make an offer.


2.2 Orders can be placed with a fully completed order card (indicating customer number, your most recent street address, the correct order numbers and numbers of items to be ordered), by fax, by e-mail, via websites.


2.3 By placing an order, the buyer accepts the applicability of the general conditions mentioned on the site and in the catalogs. The most current terms and conditions will be posted on the website.


2.4 Axitech reserves the right to refuse orders under a minimum order amount or to charge a surcharge for such orders. Furthermore, conditions such as prepayment may be attached to the acceptance of orders.


2.5 If, for any reason, acceptance of an order for a particular item proves impossible, Axitech will, in consultation with the buyer, endeavour to supply an item comparable in price and quality. The order will be accepted in modified form after agreement.


2.6 The agreement is established at the time Axitech has accepted the order.

3.1 The prices on Axitech's websites are the current prices. Prices in mailings may differ due to price changes made after the mailings were printed.

 

3.2 The price listed on the website may be incorrect. If the price is disproportionately low, Axitech may cancel the order or still charge the customer the correct price.


3.3 As long as the agreement has not been concluded, Axitech shall be entitled to change the prices and further terms and conditions.


3.4 All prices are inclusive of VAT and cost of packaging, exclusive of cost of transportation, shipping and legal fees unless otherwise stated. Per order, depending on the method of payment, a one-time contribution to the shipping costs mentioned on the websites and in the catalogs will be charged.


3.5 Axitech is also entitled to pass on changes in the rate of turnover tax and any other taxes and/or levies after the agreement has been concluded.

4.1 Axitech will determine the method of transportation and the carrier. If the customer has special transport requirements, the additional costs shall be borne by the customer. All orders will be delivered to the customer's specified pickup point or street address.


4.2 Axitech will deliver the order promptly. In the event of a delay in the delivery of all or part of the order, Axitech will send a notice no later than three weeks after acceptance of the order. Customer then has the right to cancel the order, to the extent delayed, without charge no later than seven days after receipt of the delay notice.


4.3 Axitech reserves the right to deliver the order in parts. There are no additional costs associated with partial deliveries or backorders.


4.4 Despite all the care we take with orders, it may happen that an order is not delivered or is incomplete. The buyer is required to report this within 7 days of receiving the items. In that case, the delivery will be completed or redone at Axitech's expense if necessary.

 

4.5 Axitech is not responsible for delays in deliveries once shipped. Delivery services can be delayed due to several factors: busy periods, strikes, wrong address, traffic, and so on.

5.1 Payment shall be made by bank or giro, credit card or online banking on terms further set forth on the websites and in the catalogs.


5.2 If it is agreed that payment will be made on account, a (fatal) payment term of 30 days after the invoice date will apply.


5.3 In cases that give rise to it, Axitech reserves the right not to accept a method of payment proposed by the buyer. In this case, this will be communicated and the order will be sent after prepayment.


5.4 Settlement with claims against Axitech or suspension shall not be permitted unless such settlement is still agreed upon in writing.


5.5 Prepayment is only possible by bank or giro transfer.


5.6 After exceeding a payment term, the customer shall owe the statutory interest and all judicial and extrajudicial collection costs with a minimum of € 100. Axitech may then suspend fulfilment of its obligations or dissolve the agreement by letter.

6.1 Goods delivered shall remain the property of Axitech until all (payment) obligations have been fulfilled. This applies to all obligations for which the law permits the creation of a reservation of title.


6.2 Axitech shall be irrevocably authorised, without notice of default being required, to take back the articles that have remained the property of Axitech (or have them taken back).

7.1 The right of renunciation does not apply to customers who purchase products for business or professional use.


7.2 The customer, who does not purchase the products for business or professional use, has the right to renounce the purchase, without payment of a fine and without giving any reason, provided that Axitech is informed thereof by letter or by fax within a period of 14 working days from the day following the day of delivery of the product. The goods must be returned in the original packaging, accompanied by a copy of the relevant invoice and stating the reason for return.


7.3 For the exercise of his right of renunciation, the costs of returning the products shall be borne by the customer.


7.4 In the case of delivery of immediately reproducible products protected by copyright law and in the case of distance selling of cosmetics, the customer is obliged to return the product in its intact safety packaging.


7.5 In case of exercise of the renunciation right, Axitech shall be obliged to refund the amounts already paid by the buyer, without any costs. Reimbursement shall be made within thirty days following the day of notification of renunciation.


7.6 The customer cannot exercise the right of renunciation concerning delivery of audio and video recordings and computer software of which the seal has been broken by the customer.

8.1 The buyer has up to 14 days for reflection after delivery of the goods. The buyer must deliver the goods to Axitech within 14 days of reporting a return.

 

8.2 Het retourrecht is niet geldig voor volgende producten:

  • Sealed products (e.g. Ink, Toner, software, laptops, desktops, video games, USB flash drives, hard drives, SSDs, headsets, earbuds, etc) with the seal broken.
  • Personalized items (for example, an engraved product)
  • Products with limited expiration dates
  • Perform a service (e.g., remote assistance, installation, data transfer, etc.)
  • Individual products that are part of a bundle

 


8.3 The right of return is only valid in the following situations:

  • The product is in its original condition and undamaged.
  • The product was not put into use.
  • The product must be returned in its original packaging.
  • If accessories or matching components were supplied with the product, they must also be returned in the original packaging. (for example: adapter, power cable, case, pen, mouse, keyboard, etc)

 

8.4 If one or more of these conditions are not met, a portion of the amount will be withheld or the return request will be denied.

 

8.5 If all conditions are met, Axitech will refund the price paid, including shipping costs of the order, as soon as possible, but no later than 14 days after the return of the items.


8.6 If the items delivered by Axitech have not been returned within the "approval period" of clause 8.1, the customer accepts the items as accepted.

 

8.7 The buyer is responsible for the return of the goods, including shipping costs.

 

8.8 If abuse of the right of return is suspected, future orders will be refused.

 

8.9 For more information on Belgian return laws click here.

9.1 Axitech guarantees the quality of the items it delivers for twenty-four months from the delivery of the product.


9.2 If the delivered products do not correspond to the description in the guarantee certificate, the description in the catalogs or on Axitech's website, the buyer can claim a warranty. This is only valid if he notifies Axitech in writing within a period of two months from the day on which the buyer has identified the defect. For customers purchasing products for business or professional use, the period in which notification must be made is 14 days. Together with the notification, the customer must send a detailed description of the defect as well as a copy of the sales invoice. This provision applies only to customers who do not purchase the products for business or professional use.


9.3 Pursuant to a validly exercised warranty claim, the buyer is entitled to a free repair or free replacement (at Axitech's discretion) of the good, except where this would be impossible or disproportionate.


9.4 This warranty does not apply if:
• the item or device was inadequately protected from shipping damage when returned;
• modifications have been made to the item or device;
• there are defects caused by incorrect or improper use, such as failure to observe the accompanying operating instructions;
• the defect was caused by intent or gross negligence;
• there is an external calamity such as lightning, power failure, natural disasters, etc;
• Axitech has not been given the opportunity (in time) to investigate the complaint and possibly to repair the defect.


9.5 The Customer's legal claim shall be time-barred after the expiration of one year from the date on which the Customer established the lack of conformity, without that period being allowed to expire before the end of the two-year period referred to in 8.1.
For buyers who purchase products for business or professional use, the legal claim shall lapse one month from the notification of the defect to Axitech.


9.6 If a lack of conformity becomes apparent within a period of six months from delivery of the product, the presumption that this lack existed at the time of delivery applies as evidence to the contrary, unless this presumption is incompatible with the nature of the product or with the nature of the nonconformity, by taking into account, among other things, the fact that the product is new. This provision does not apply to customers who purchase the products for business or professional use.


9.7 Taking into account the use that the customer has had since the delivery of the product, the customer has the right to demand an appropriate price reduction or the rescission of the purchase agreement:
• if he cannot claim repair or replacement.
• if Axitech has not made the repair or replacement within a reasonable time or without serious inconvenience to the buyer.
The customer is not entitled to demand the dissolution of the agreement if the lack of conformity is of minor significance. This provision applies only to customers who do not purchase the products for business or professional use.


9.8 If the product was delivered to the first buyer for more than one year and Axitech can no longer repair the product or no longer has the item in question in stock, then Axitech offers the option, at the buyer's option, to supply a replacement item at 50% of the purchase price, or to refund 50% of the purchase price paid.
This provision applies only to customers who purchase the products for business or professional use.


9.9 After the expiry of the warranty period as referred to in 8.1, Axitech shall be obliged to indemnify for the hidden defects of the product sold.

10.1 Personal information is stored in Axitech's customer system to process orders. In addition, Axitech uses the data for internal marketing purposes, such as sending catalogs. Axitech applies the relevant legislation when using personal data.


10.2 When Axitech provides data to third parties to perform tasks within the scope of activities described in 10.1, privacy will be maintained.

11.1 Axitech's liability with respect to the sale and delivery of articles is expressly limited to the warranty regulated under clause 9.


11.2 Axitech is not liable for advice it has provided, printing and typesetting errors in catalogs, technical data provided by suppliers or manufacturers and unforeseeable poor quality of the products.


11.3 For the rest, any liability of Axitech shall be limited to the amount actually paid on the relevant invoice sent.

12.1 No later than at the conclusion of the agreement, Axitech will offer these general terms and conditions to the buyer, either electronically or otherwise. The buyer is responsible for printing or saving the terms and conditions if required.


12.2 Axitech makes the following information available on its website:
• its registered address and company number.
• the main characteristics of the products, including the price
• the method and cost of delivery and payment
• the address where complaints may be filed if different from its registered office address
• the method of taking back and returning the product, including any associated costs
• the period of validity of the offer (if applicable)


12.3 If the buyer wishes to dissolve or destroy the agreement on the grounds that Axitech would not comply with legal information obligations, this right must be exercised within 14 working days after acceptance of the order.

 

12.4 Axitech cannot guarantee 100% accurate information for all products. For questions or comments about product information, the buyer should contact customer service. It is the buyer's responsibility to ensure that the correct product is ordered.

13.1 Disputes will be resolved by mutual agreement whenever possible.


13.2 These general terms and conditions are governed by Belgian law and all disputes will be dealt with by the court based on the location of Axitech's registered office.

14.1. The entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.


14.2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has found the defects.


14.3. Complaints submitted to the entrepreneur shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed response.


14.4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

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